GREAT Customer Service
We take an emotionally intelligent approach to customer service. In our digital, ‘results now’, ‘always on’ and ‘click here’ world, it’s easy to lose the emotionally connected experience that customers want. Studies show that 70% of customers spend twice as much with organisations they have an emotional connection with, so we lose that connection at our peril.
And that’s our starting point with the GREAT Customer Service on-demand programme. It gives a structure for an emotionally connected, loyalty-inspiring, trust-building customer conversation.
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Format
Online -
Audience
Anyone who interacts with customers -
Approach
6 bite-sized modules ranging from 5 minutes to 15 minutes, supported by application activities to complete in your role - that's where the magic happens! -
Price
£150 per person.
If you're enrolling six or more people, or if you are based outside the UK, please contact us using the form below.
Why should I take this course?
We've partnered with The Customer Service Training Company to bring you the GREAT Customer Service course online.
The GREAT Customer Service methodology is tried and tested. You'll explore each stage in the GREAT Customer Service conversation through six modules. Each one includes videos, interactive learning modules and at least two 'Take Action' activities to help you to apply what you've learned in your next customer conversation.
You'll also be able to connect and converse with the experts and other learners through our online Community. Share your insights, ask questions, get involved with discussions and celebrate your successes.
The GREAT Customer Service methodology is tried and tested. You'll explore each stage in the GREAT Customer Service conversation through six modules. Each one includes videos, interactive learning modules and at least two 'Take Action' activities to help you to apply what you've learned in your next customer conversation.
You'll also be able to connect and converse with the experts and other learners through our online Community. Share your insights, ask questions, get involved with discussions and celebrate your successes.
Overview
You will learn the GREAT Customer Service approach
and be able to:
1. Greet your customer
Warmly greet your customer, building trust from the beginning.
2. Recognise needs
Recognise what your customer really needs through being customer-curious and listening to understand.
3. Empathise with your customer
Demonstrate true empathy by tuning into your customer's communication preference.
4. Act with accountability
Show how you will own your customer's issue or question.
5. Thank your customer
End each interaction with a personal and memorable goodbye.
Course Lessons
Interested?
Let us know what you're looking for - let's start a conversation!